Job Title: Travel Agent & Office Manager
Location:
Office-based
Employment Type:
Full-time
Job Summary
We are seeking an experienced Travel Agent with strong Amadeus GDS experience who will also serve as an Office Manager. This dual-role position requires a highly organized, detail-oriented professional who can manage end-to-end travel arrangements while ensuring the smooth daily operation of the office.
The ideal candidate is customer-focused, technically proficient in travel systems, and capable of handling administrative and office management responsibilities independently.
Key Responsibilities
Travel Agent Responsibilities
- Book and manage domestic and international travel arrangements, including flights, hotels, car rentals, and travel insurance
- Use Amadeus GDS to create, modify, reissue, and cancel reservations
- Advise clients on travel options, fares, schedules, visa requirements, and travel policies
- Handle ticketing, exchanges, refunds, and fare calculations accurately
- Manage client profiles, itineraries, and travel documentation
- Resolve travel issues such as schedule changes, cancellations, and emergencies
- Maintain strong relationships with airlines, hotels, and travel suppliers
- Ensure compliance with company and client travel policies
Office Manager Responsibilities
- Oversee daily office operations to ensure efficiency and organization
- Manage office supplies, equipment, and vendor relationships
- Handle basic accounting tasks such as invoicing, expense tracking, and petty cash
- Maintain filing systems (physical and digital) and ensure data accuracy
- Support management with administrative tasks and reporting
- Coordinate schedules, meetings, and internal communications
- Ensure the office is well-organized, professional, and client-ready
Required Qualifications
- Proven experience as a Travel Agent
- Strong working knowledge of Amadeus GDS (mandatory)
- Experience in office administration or office management
- Excellent organizational and multitasking skills
- Strong attention to detail and problem-solving abilities
- Excellent written and verbal communication skills
- Proficiency in MS Office (Word, Excel, Outlook)
- Ability to work independently and manage multiple priorities
Preferred Qualifications
- IATA certification or relevant travel industry certification
- Experience handling corporate travel accounts
- Basic bookkeeping or accounting experience
- Knowledge of additional GDS systems is an advantage
Personal Attributes
- Professional and customer-service oriented
- Reliable, discreet, and trustworthy
- Proactive with a positive attitude
- Able to work under pressure and meet deadlines